Airport World 2008 Issue 04

Airport World 2008 Issue 4

December 2008-January 2009

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Contents

Foreword

Opinion

News

Duty free news

ACI news

The way forward
Director general, Angela Gittens, reflects on today’s difficult market conditions and the importance of ACI’s growing links with ICAO.

The green machine
Joe Bates discovers how being an environmental pioneer has benefited Boston Logan International Airport.

Hats off to Panama
With rising passenger numbers and ongoing expansion, Tocumen International Airport is fast earning a reputation as one of Central America’s most ambitious gateways, writes Catherine Chetwynd.

Empowering airports
ACI’s director of security and facilitation, Craig Bradbrook, explains why IT is the key to better operational and business performance.

Protect and serve
What is being done to safeguard airport IT systems from attack? Mohsen Moazami reveals that aviation security is no longer just about protecting passengers.

Switched on
Barry Mansfield reports on how technology can generate healthy returns for the world’s airports.

Making the difference
Matthew Finn reports on how IT is helping revolutionise airport security and improve customer satisfaction levels.

Keeping it simple
Jim Martin offers a roadmap to managing and integrating today’s increasingly different and sophisticated airport IT systems.

iLearning
Airport World provides a progress report on the development of ACI’s Online Learning Centre.

Top of the class
The latest news on the Airport Management Professional Accreditation Programme (AMPAP).

Director’s cut
Has your gateway appeared on the big screen? Robin Stone discovers more about the film industry’s fascination with airports.

All change
Joe Bates reports on Kuala Lumpur International Airport’s ambitious strategy for coping with rapidly rising demand from its low-cost carriers.

Picking the right partner
What does it take to create a successful airport consortium? David Feldman reports.

Turbulent times
How are US airports coping with airline mergers and a downturn in the domestic market? Mike Bernos investigates.

Something for everyone
Leo A Daly’s Keith Mawson reports on the challenges of designing a multi-functional airport terminal.

Is the price right?
Lucy Siebert finds out if airport retail really offers passengers good value for money.

Hold the front page
Airport World discovers more about the family connection behind the
success of North America’s largest airport travel retailer.

All that jazz
Oliver Clark reports on Geneva International Airport’s ambitious plans to revamp its food and beverage offering.

Easy travel
How is Amsterdam Schiphol’s registered traveller programme simplifying passenger travel? Nanne Onland reports.

Queue buster
Andy Nahle reports on the customer service benefits of a new inline baggage handling system at Los Angeles International Airport.

Project watch
Oslo Airport.

ACI’s World Business Partners

ACI’s World Business Partners

World traffic trends

The last word
Airport World gets up close and personal with AirAsia CEO, Tony Fernandes.